Over the last decade or so, I have heard stories from friends and ex-students alike about network failures. One student, a very gifted computer mind once suggested that networks are alive. He insisted that a router or server and even a firewall knows when to keep you at work. They crash. Networks are known for destroying planned vacations, family dinners, you name it. IT departments are bogged down with multiple failures at the same time.
Businesses, both small and large lose huge sums of money addressing down time. Because of the need for minimum downtime, which is directly tied to business success, stakeholders are very much concerned with a fault free network. Though impossible, the plea for technology that is not visible is enormous. I have experienced on networks where there is a need to correct a Clever problem and the router guy cannot contact the firewall guy. Believe me, it’s annoying, especially if it’s Friday evening and you got tickets to the game.
Today, with the advent of Managed Services, this hair pulling experience is outdated. With Managed Services, you have one IT department, which controls everything proactively. No more trying to reach the firewall administrator to open a particular port. Every service or application is centrally managed 24×7. Patch management, virus updates, backups, all managed using top edge technology.The continuous addition of resource intensive applications on today’s’ networks, VOIP,teleconferencing,Wi-Fi has made monitoring a full time, always on service. Managed Services take away the constant headaches of failures by moving away from a break and fix model to a proactive model.
The size of your company may not allow you to have your own dedicated IT department. Managed Services now allows you to have one.You are now afforded a single point of contact for carriage and all network CPE issues & single supplier instead of multiple vendors .Managed service providers sell managed services and offer several different price structures allowing the peace of mind enjoyed by large enterprise networks.